Monday 23 September 2013

CRM 2011 Installation Error - Setup failed to validate specified Reporting Services Report Server

When trying to install CRM 2011 in an environment where the SQL Server machine name has been changed, you may experience an error displayed below:
"Setup failed to validate specified Reporting Services Report Server"

You may have also experienced the issue The instance name must be the same as computer name

The  "Setup failed to validate specified Reporting Services Report Server" issue, is due to an incorrect server name being used by SSRS. 

1. To fix this, start the Reporting Server Configuration Manager and click on the Change Database option displayed below

2. Report Server Database Configuration Wizard

3. Click Next, you will see the server name being used

4. Correct the server name and use the Test Connection to confirm all is good

5. Select the Report Server Database

6. Click Next and wait for all tasks to complete

7. Click Finish and re-run the CRM Installer, now it should resolve the correct SSRS report server

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